It Support Engineer For Ops Te

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•Customer service, troucleshooting, repair, issue tracking, resolution, communication, perform standard changes, participate in testing and deployment of change, monitoring

 

•+1 year of experience
•Aid users to achieve business goals by enabling the correct operation of IT services
•Working closely with service owners, designers and staff in order to identify opportunities to improve
•Testing the product in controlled, real situations before going live
•Preparation of training manuals for users
•Maintain the systems once they are up and running
•Provide user support and escalate accordingly
•perform daily review on schedule jobs
•Perform daily review on database connections
•Follow the defined processes and policies

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