IT Site Administrator

Provide technical support; utilize technical experience and familiarity with the environment to provide solutions for end-user computing.

 

•Bachelor Degree in Computer Science.

•2+ years network administration & management in a Windows Server environment.

•5+ years progressively responsible technical support experience for end user or network computing.

•Bilingual English – Spanish.

 

KNOWLEDGE AND SKILLS

•Ability to communicate problems and solutions both verbally and in writing to customers and management.

•Ability to work independently and troubleshoot problems with speed and efficiency.

•Ability to work closely with others in a small team environment.

•Knowledge in MS SQL server support/Windows Terminal Server/Clustering with MS Cluster

•Services a plus.

•Virtual servers  WM Ware.

•IIS Servers.

•TSM Backup- EMC.

•Experience with CISCO and AVAYA equipment.

•Printer servers.

•Asset management.

•Equipment disposal.

•Focus in Customer Service

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Installing and configuring computer equipment such as laptops, desktop PC, servers, telephone, etc.

•Provide technical support to the users.

•Repair and/or replace equipment as necessary.

•Perform test of new technologies.

•Monitor and manage server performance to include file servers, database servers, web servers, and domain resources.

•Monitor and manage DHCP and WINS servers for the LAN/WAN.

•Complete LAN related 3rd level support issues as assigned by the IT Operations team.

•Perform account administration, file security, and resource allocation & security for the local servers.

•On call for after-hours support of enterprise servers and related outages and support issues.

•Utilize Service Now application to coordinate support activities.

•Document and maintain information relative to key technology vendors for server hardware & software.

•Work in coordination with IT Corporate team in infrastructure projects.

•Manage spare parts and equipment Inventory.

•Coordinate and evaluate vendors.

 

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