Especialista de Cuentas por Cobrar Bilingüe

There’s a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair. 

Incora is the world’s leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers’ businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world.

Currently, we are looking for a candidate for the position of:

Accounts Receivable Specialist (for US, Canada markets)

Accountability and Scope

The Accounts Receivable Specialist III is accountable for the set up and management of high maintenance Accounts Receivable accounts, including but not limited to International, Governmental, Contracts, as well as accounts in Chapter 7, Chapter 11 or third-party collections. Proactively monitor and address Days Sales Outstanding (DSO) and apply consistent collection strategies and communications to increase Percent Current; consistently meets daily and monthly Accounts Receivable goals.

The above functions are accomplished by maintaining consistent communications to avoid account discrepancies and past due balances, reconciling and minimizing unapplied credit/debits, analyzing credit risks and managing appropriate credit limit extensions and/or terms, including placing customers on “hold” status, as necessary, and/or facilitating credit card payment processing. Tasks are prioritized daily by continuous monitoring and promptly addressing issues that would prevent orders from being shipped or payments from being received timely (i.e., addressing shipment “holds”, facilitating “rush” orders or resolving account discrepancies.)

A critical component of this position is to consistently establish and maintain good business relationships by providing excellent customer service to all customers, along with corresponding business units, banking partners, or govern- mental representatives. Therefore, respectful and courteous collection strategies will be exercised in all customer communications and transactions to pursue and maximize cash receipts.

Essential Duties and Responsibilities

· As assigned, initiate and follow up on New Customer account packages, conduct initial credit investigations and recommend start-up credit limits and terms, as well as close inactive accounts, as approved

· As assigned, serve as curator of the central customer “Address Book”, monitoring and updating the customer account information promptly, as received, to ensure the information is accurate and up-to-date for defined users

· Accept and perform additional related projects or account reconciliation responsibility of customer accounts, as requested by department Supervisor or Manager

· Report and work closely with the I.T. Department to address system errors quickly, as well as plan and coordinate new Accounts Receivable procedures or projects requiring I.T. involvement

· Continuously offer efficient process improvement recommendations and review, revise or create Accounts Receivable Work Instructions as requested by the department Supervisors or Manager

· Assist and cross-train with other Accounts Receivable Specialists, as necessary, to train or become trained on a minimum of two or more Specialist positions, as required by the department Supervisor

· Attend monthly Account Receivable meetings, company-sponsored meetings or training, as required


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

· Action Orientated

Ability to be self-directed and self-auditing in all functions of the processes and procedures of the job, manages time well to ensure priority tasks are completed daily; works independently to complete a variety of essential job functions, according to Wesco Work Instructions and within approved guidelines

· Communication/Relationship/Liaison

Daily communication is required with various internal and external customers and business units, Sales and various outside agencie ( i.e. D&B, collection agencies or Bankruptcy courts); Experienced A.R. policy and procedural knowledge is required to respond to inquiries accurately and efficiently

· Direction/Received

Minimal supervision and instructions given for routine work and detailed instructions given for new activities or special assignments

· Discretion/Latitude/Decision

Quality Perform job specific tasks within approved discretion or decision making allowances, and with significant discretion with regards to the planning and prioritizing of work flow, processes and best resources to meet the customers’ schedules

· Drive for Results

Ability to consistently meet or exceed departmental or individual Accounts Receivable goals as directed by the department Manager or defined by overall Company objectives

· Error Impact

Ability to fully comprehend and avoid the impact of making erroneous decisions, recommendations or failure to complete assignments, which could result in an increase in high-risk accounts, incorrect invoicing, delayed shipments and reduction of Account Receivable collections

· Knowledge/Methods/Processes

Ability to comprehend and apply the Wesco Accounts Receivable and Credit and Collections systems, or specific customer invoice or payment procedures accurately; ability to perform research and credit investigations with the use of the internet, and the use of external credit bureau web applications, within all applicable regulations and laws; ability to comprehend and apply Customer contractual requirements as required

· Mathematical Skills

Ability to perform basic math functions and proficient use of a calculator

· Problem Solving

Strong ability to perform in-depth research to solve common to complex account problems, utilizing Wesco or Customer-specific processes and procedures. More difficult problems or challenges should be escalated to the Supervisor for additional direction

· Reasoning Ability

Ability to apply common sense understanding, a well as strong analytical ability to find the best and reasonable solutions to work through problems involving multiple variables, specifically related to customer account reconciliations and credit reviews or recommendations

· Systems/Resources

Ability to learn to utilize the internal or external systems ( Wesco and/or Customer resources) as critical aspects of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; Ability to search the Internet for applicable resources to assist in credit history investigations and/or international conversion rates (if applicable), as well as learn and utilize customer web-based database resources

· Written and Oral

Skills Excellent ability to competently read, comprehend, write and speak professionally and concisely in a variety of communication settings and styles in English

Essential Values

· Customer Focus

Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

· Ethics and Values

Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws

· Integrity and Trust

Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

· Teamwork

Fosters an open environment and encourages employees to work together cohesively

· Time Management

Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency Education, Experience and Qualifications

· Education

Educated to National Vocational Level (NVQ) or equivalent (EU)

High School Diploma or GED certificate

Business or Accounting degree is desirable

· Experience

Training, experience and competency in two or more Wesco Accounts Receivable/Credit and Collections positions, in general or in managing high-maintenance or collection accounts and/or speciality customers

Knowledge and ability to perform in-depth Accounts Receivable reconciliations and to create accurate credit or debit correcting entries

Proven record of making sound credit recommendations and decisions, through credit investigations and reviews

Proven ability and confidence to interact well with all levels of the company and with major dollar, high volume account contacts or business partners (banks, government agencies) and other Wesco department members

· Qualifications

Excellent organizational and time-management skills

Clear and accurate data entry and documentation skills

Strong, follow-through and perseverance to handle multiple tasks simultaneously

Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers Strong competency working with integrated Accounts Receivable systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) is required


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