Benefits & Compensations (For US, Canadá)

There’s a new leader in innovative supply chain management solutions, forged from the well-established brands Wesco Aircraft and Pattonair.


is the world’s leading provider of supply chain management solutions. Working from the inside-out, we add value where it matters most, and incorporate our capabilities into our customers’ businesses. Incora manages all aspects of supply chain from procurement and warehouse management to logistics and on-site customer services. We reduce complexity and increase reliability so our customers can deliver mission-critical solutions that improve our world.

Currently, we are looking for a candidate for the position of:

Benefits Specialist (for US, Canada markets)

Job Summary:

The Benefits Specialist is accountable for performing the day-to-day and administrative functions for Incora’s benefit programs, including health insurance, life insurance, retirement, wellness, leave of absence, workers’ compensation, FSA, and basic 401(k) plan inquiries. This position will monitor aspects of benefits administration as well as provide analytical and technical support in the delivery of the benefits programs.

This responsibility includes maintaining associated records, follow-up with employees, managers, and vendors, as well as compliance with local, state and federal regulations. The Benefits Specialist will be responsible for creating and distributing communications, maintaining employee and benefit records and working with HR Business Partners and managers to ensure compliance with company policy and to assist with accommodation of work restrictions and the implications regarding the impact on essential functions of a job.

Accountability and Scope:

Facilitate and administrate Benefits Programs

Recommend and support implementation of evolving benefit programs to be best in class

Acting subject matter expert for local, state/provincial, and federal regulatory compliance

Essential Job Duties and Responsibilities:

Administer and communicate benefits program regarding plan options, policy features, enrollment, and other requirements

Ensures benefit plans are administered in accordance with regulatory compliance and internal processes

Facilitate Leave of Absence programs in conjunction with external vendors adhering to Federal and State regulatory compliance requirements and/or Incora leave policies in a timely manner, including but not limited to: processing employee requests, engage in interactive process for accommodation upon return, facilitate leave approvals, reporting and analytics, and coordination of communication between parties

Serve as systems administrator for benefits functionality and data integrity in the HR data management system.

Develop and coordinate activities associated with the Wellness Program and recommends initiatives consistent with the mission and vision of the Wellness Program.

Facilitate open enrollment annually including, system updates, testing, and administration, developing how to guides and plan document details/resources, supporting communication plan around to drive information pass through to employees around program offerings and plan changes

Must have the ability to research, evaluate, and analyze complex technical data related to benefit plans and programs, payroll deductions, database integrity, invoice accuracy, account discrepancies, etc. in an organized way.

Respond to customer service phone calls to resolve employee benefit questions

Audit, process, activate employee applications, benefit changes, updates or initiate benefit separation documentation, as applicable, on benefit provider web sites

Serve as an HRIS benefit SME (subject matter expert) in designing HR Intranet website changes, upgrades, application of designs and interactive tools for end-users; and training modules and/or third-party benefit link

Serve as liaison with the third-party benefit administrators to provide prompt assistance to employees and/or dependents in resolving benefit issues, account corrections or emergency response needs

Write detailed reports, presentation and develop standard and ad hoc reports, templates, dashboards, and metrics

Work closely with the HR/Benefits team on continuous improvement initiatives, contribute on projects, highlighting issues, and making recommendations to address priorities as needed.

Measures of Performance:
On time delivery of benefits materials, communications, and execution of annual open enrollments

Customer service satisfaction

Compliance with all regulatory requirements as it pertains to benefits programs, administration, and execution

Qualifications and Experience:
Bachelor’s degree required, preferably, business, and/or human resources

3-5 years of benefits experience, with a preference in a mid to large (1,000+) size company. Knowledge of US and South America Benefit Laws

Strong analytic skills in order to create and maintain metrics, reports and planning schedules.

Working knowledge of Health & Welfare benefit principles and human resources management systems (ie- ADP, PeopleSoft, Oracle) required

Working knowledge of legal requirements in assigned regions, including but not limited to US, Canada, Mexico, and Argentina. For US, specific knowledge in DOL, Federal and State employment laws, FMLA, CFRA, PFL, State Disability, Workers’ Compensation and OSHA regulatory compliance required.

Strong English and Spanish language skills required. Reading, writing, speaking. French a plus.

Competencies and Behaviors:
Maintain up to date knowledge of employee benefit programs, processes, issues and considerations

Maintain up to date knowledge and ability to apply and adapt to benefit market trends and regulatory compliance changes in Benefits and Human Resources (HR) functions, as applicable

Excellent verbal and written communication skills and ability to effectively present information and recommendations.

Basic Project management skills

Strong quantitative and analytical skills, and the ability to communicate the meaning of information

Strong attention to detail, problem-solving, and critical thinking

Self-motivated and comfortable in a fast-paced environment

Demonstrated ability to work well within multiple levels of the Company and a diverse population of internal customers

Collaborate with internal/external stakeholders including but not limited to system vendors, benefit providers, brokers, HRBPs, HR Services, IT and various levels of leadership

Strong competency working with HRIS data systems and utilization of third-party websites; also, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (ie, spreadsheets, formulas, importing and exporting of files, as applicable) as required


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